Leverage Living Labs for Proof of Value and Patient-Centered Innovation

The healthcare, education, and social-service sectors are (1) converging at the macro level (e.g., public policy) and micro level (e.g., point of care); (2) undergoing a volume-to-value (V2V) transition from fee-for-service (FFS) payment systems to value-based payment (VBP) systems; and (3) holding industry stakeholders increasingly accountable for their real-world performance, outcomes, and impacts.

As market-leading organizations like yours are asked to provide proof of concept (POC), proof of value (POV), and proof of superiority (POS); you’ll need more reliable, effective, and efficient ways to:

• facilitate patient enrollment, engagement, education, activation, and adherence;
• improve clinical safety, efficacy, and cost-effectiveness; and
• counter adverse social determinants of health (SDOHs).

That’s where our state-of-the-art Living Labs come in.

These cutting-edge patient access, hub, and wraparound (AHW) services consist of (1) omnichannel call centers; (2) patient registries; and (3) digital-health ecosystems:

• Our omnichannel call centers enable you to improve patient enrollment, engagement, education, activation, and adherence.
• Our patient registries enable you to capture real-world data (RWD) and real-world evidence (RWE) in support of (1) cost-minimization, cost-benefit, cost-effectiveness, or cost-utility studies; (2) Triple/Quadruple/Quintuple Aim endpoints; and (3) improved individual, organizational, and community well-being, productive capacity, and socioeconomic status.
• Our digital-health ecosystems improve your real-world results on a real-time basis, using interoperable (1) SaaS-tethered mobile apps (e.g., mHealth apps); (2) analytical dashboards for personalized medicine (e.g., case management) and population health management (e.g., clinical cohort management); and (3) data-science backends for early warnings, case escalation, and discovery (e.g., clinical, administrative, and financial insights that can drive innovation).

With patient-centric Living Lab technologies, you can improve your clinical performance, outcomes, and impacts—and benefit from:

• real-world data (RWD) and real-world data (RWD) collaborations;
• value-based contracting (VBC) and outcomes-based compensation (OBC) agreements; and
• social-impact initiatives.

We work with you to design, develop, and deploy Living Labs that (1) start with the end in mind, (2) serve up critical insight on a just-in-time (JIT) basis, and (3) enable patient-centered innovation (PCI) so you can learn from those you serve.

With our help, you:

• Identify key performance indicators (KPIs), key outcomes indicators (KOIs), and key impact indicators (KIIs) from each stakeholder perspective (e.g., patient, healthcare professional [HCP], healthcare provider organization, health plan sponsor, healthcare purchaser, third-party administrator [TPA], third-party payer [TPP], health-services researcher, health policymaker, medical product manufacturer);
• Put clinical, financial, and administrative dashboards, scorecards, and metrics in place, so you have visibility into real-time performance, outcomes, and impacts; and
• Leverage outlier events (e.g., unexpected successes and unexpected failures) to prompt stakeholder-centered innovation (SCI)—especially patient-centered innovation.

In this manner, you (1) optimize your clinical, financial, and administrative performance, outcomes, and impacts under value-based healthcare (VBHC); (2) improve your organization’s culture, competencies, brand equity, revenue, operating efficiencies, earnings growth, risk mitigation, competitiveness, scalability, salability, speed to favorable liquidity events, and investor metrics; and (3) become a preemptive market leader in your area of care.